Sometimes, your scan might not show any results. Don't worry! This usually happens because of small mistakes in how you set up your scan. Here's how to fix it:
Common Problems and How to Solve Them
Wrong Column Matching:
Make sure you matched the right columns to the right information.
Check that your product codes (like UPC or ASIN) are in the right column.
Missing Information:
Look at your spreadsheet. Are any important columns empty?
Make sure you have all the information ALQEN needs to do the scan.
Wrong Product Code Type:
Did you pick the right kind of product code? (UPC, ASIN, or WPID)
ALQEN needs to know what kind of code to look for.
How to Try Your Scan Again
Check Your Spreadsheet:
Make sure all the important information is there.
Check that you picked the right kind of product code.
Match Your Columns Again:
Make sure the 'Product ID Type' is matched to the column with your product codes.
Check that 'Product Cost' is matched to the column with your costs.
Upload Your File Again:
Upload your spreadsheet one more time.
Double-check all your settings before you start the scan.
Still Having Trouble?
If you've tried these steps and your scan still isn't working:
Use our live chat to talk to someone who can help.
We can work with you to upload your file and get your scan working.
Remember, we're here to help you use ALQEN successfully. Don't be afraid to ask for help if you need it!